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Return Policy

Refund Policy Thank you for shopping with us. We pride ourselves on offering quality products and ensuring customer satisfaction. Please read our refund policy carefully to understand how we handle returns and refunds. 1. General Conditions Eligibility for Refund: Products must be returned in their original condition: unused, undamaged, and accompanied by the original packaging and receipt or proof of purchase. Return Window: Returns must be initiated within 30 days of the purchase date. Returns attempted beyond this period will not be accepted. Non-refundable Items: Certain types of items cannot be returned, such as perishable goods, custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Sale items or gift cards are also non-refundable. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team for instructions. 2. Process for Returns Initiating a Return: To begin the return process, please contact our customer service team with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed. Shipping Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Inspection of Return: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 3. Refunds Approval: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [contact information]. 4. Customer Satisfaction We aim to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about your order, our products, or our refund policy, please reach out to our customer service team for assistance.